Prior to receiving your merchandise, we ask that you confirm specific measurements that relate to your home and furniture.
You may refer to the guidelines below to help facilitate your delivery.
1) Measure your furniture
Furniture dimensions are available online or from a sales associate at any of our stores. Dimensions available on our website are presented in the following format: Width x Depth x Height in both centimeters and inches.
2) Measure your living area
In order to ensure a safe and efficient passage for the delivery team, measure the heights and widths of hallways and door accesses. This includes elevators for apartment/condominium buildings.
3) Prepare your home for delivery
The passage from the outside entry to the desired resting place should be clear of any debris or obstructions to the best of your ability, including ice or snow. Objects such as ceiling fixtures, paintings, rugs, and other stationary items in your home must be cleared from hallways, entry ways and living areas. Moreover, we cannot alter or change any doors, trims or moldings in your home.
Deliverymen will gladly place your products in the room of your choice. However, they are not responsible for unpacking, assembly and removal of debris. Old items will not be moved or disposed of.
These helpful tips serve solely as a guide and do not guarantee that your furniture will fit in the desired location. Please contact your sales associate for additional information on our delivery policies.