Shipping & Delivery


For the moment, we only ship to addresses within Canada and the United States. If your delivery address is in the U.S., please refer to the U.S. website.


To track the status of your order, please visit My Orders in My Account. For orders shipped by FedEx, you may refer to your tracking number.


You will receive an email confirmation when your order leaves our distribution centre. A member of our team at the store will call you when your order is ready for pickup. Orders that are not picked up within 7 days of becoming available for pickup will be cancelled and refunded. The e-mail receipt, the credit card used for payment and a photo ID are required at the time of pickup along with the credit card used to make the purchase. Please ensure the vehicle used for the pickup will accommodate the merchandise in its original packaging. Structube personnel is not responsible for loading the merchandise into your vehicle and cannot be held responsible for merchandise that cannot be loaded into your vehicle due to the weight and/or dimensions of the merchandise. The product warranty applies on merchandise leaving the Structube store in its original packaging. Some exceptions apply, please refer to the product page for details.


Accessories and select furniture items ship via FedEx Standard Ground. The cost of shipping depends on the destination and weight of the parcel, and will be calculated at checkout. For all in stock items, your order will be processed within 2 to 3 business days. Orders shipped with FedEx are delivered on weekdays during regular business hours. Please note that an adult may have to sign to receive the order. Please refer to your tracking number for more information.


Regardless of how many products you place in one order, you'll benefit from a flat rate, based on your delivery area, starting at $55. When your order is ready to ship, you will be contacted within 2 business days to confirm a delivery date. The transit time begins the first full shipping day after the package leaves our facility. The transportation company will confirm a delivery window between 8am and 9pm a day prior to the delivery date. Orders shipping outside of Quebec and Ontario may take longer to arrive.

Greater Metropolitan Areas: $55 to $100

Rural Areas: $100 to $160*

You may enter your postal code at checkout to find out what the delivery fee is for your area.

Prior to receiving your merchandise, we ask that you confirm specific measurements that relate to your home and furniture.

You may refer to the guidelines below to help facilitate your delivery.

1) Measure your furniture

Furniture dimensions are available online on the product page. Dimensions available on our website are presented in the following format: Width x Depth x Height in both centimeters and inches.

2) Measure your living area

In order to ensure a safe and efficient passage for the delivery team, measure the heights and widths of hallways and door accesses. This includes elevators for apartment/condominium buildings.

3) Prepare your home for delivery

The passage from the outside entry to the desired resting place should be clear of any debris or obstructions to the best of your ability, including ice or snow. Objects such as ceiling fixtures, paintings, rugs, and other stationary items in your home must be cleared from hallways, entry ways and living areas. Moreover, we cannot alter or change any doors, trims or moldings in your home.

The delivery team will gladly place your products in the room of your choice. However, they are not responsible for unpacking or assembling your merchandise or removing debris. Old items will not be moved or disposed of.

These helpful tips serve solely as a guide and do not guarantee that your furniture will fit in the desired location. Please contact us for additional information on our delivery policies.

4) In-home delivery

The transporter will confirm a non-negotiable delivery window (between 8am and 9pm) once they have received your merchandise for local in-home deliveries. For in-home deliveries outside of Quebec and Ontario, the delivery window will be confirmed by the transporter once they receive your merchandise. 

Structube cannot be held responsible if the transporter is unable to respect the provided window due to unpredictable circumstances.

An adult must be present to accept the delivery.

Each delivery is on a single address basis.

5) Delivery procedures

Many of the items will be delivered ready-to-assemble.

Delivery personnel will not unpack or assemble products nor remove debris. Old items will not be moved or disposed of.

In the event that the elevators are not available or nonexistent, the delivery personnel will deliver up to a maximum of two (2) flights of stairs.

The customer must allow safe access to the site. All obstacles and walkways must be cleared before delivery. The responsibility is incumbent on the customer to measure all doorways, hallways and stairwells.

Upon delivery, there will be no alterations to any doors, trims, moldings or light fixtures to accommodate passage of the products. Should the merchandise not fit through the passage, the delivery charge will not be refunded and a return fee may be charged.

The delivery personnel will not remove their safety boots. Please ensure to protect your floors for the delivery.

6) Inspecting your delivery

Upon receipt of your order, please ensure that you have received all the items purchased. Your packing slip will be affixed to one of your boxes in a red envelope. It is recommended that you review your packing slip and order details before the delivery personnel leaves, and advise them of any discrepancies.

Please indicate on your packing slip any occurrence during the delivery and contact us as soon as possible. The transporter will not accept responsibility for any damages which have not been indicated on the packing slip.

If you find any damage on your merchandise, keep all contents and their original outer and inner packaging. Please contact us immediately following your delivery to ensure that proper action is taken.

All Structube products carry a one-year warranty. The warranty does not cover regular wear and tear, discoloration due to exposure to light, misuse, shrinkage or peeling of materials, or abusive wear.

7) Rescheduling/cancelling your delivery

Should you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or cancelling the order while the merchandise is in transit. Please contact us for more information on transit delays.

*With the exception of postal code P1P 1R2.