Important information on COVID-19

March 18, 2020

(Last updated: March 31, 2020)

Update for our Structube community 

Dear Customers,

The health, well-being and safety of our customers, employees and community is our top priority.

To ensure we do our part to help reduce the evolution of COVID-19, we have made the decision to close all 75 Structube stores throughout Canada until further notice.

The Structube family wishes to recognize the incredible devotion of our healthcare workers as well as their unparalleled efforts to aid their communities. We thank them and their families for their remarkable support during these difficult times.

We also value the hard work and resilience of our teams and wish to thank them for their dedication during these challenging times. 

For those of you who still wish to visit us, we will continue to remain available at structube.com

To ensure the safety of our customers and employees, we have temporarily suspended all in-store pick-up.

Please take note of our modified warehouse hours.

Warehouse pick-up hours:
Monday to Friday: 11 a.m. – 6 p.m.
Saturday: 11 a.m. - 5 p.m.
Sunday: Closed

As we continue to strive to provide our customers with the best possible experience, home deliveries will continue. Kindly note that deliveries will be left on the doorstep. Under no circumstance can the order be brought into your home by the courier. Please note that until further notice, deliveries within the province of Quebec will not be available on Sundays. 

To ensure the safety of our customers and delivery teams, all exchanges and returns have been temporarily suspended. Pending requests will be processed once we are cleared to do so by local authorities.

We continue to closely monitor the ongoing situation and we will adapt our practices based on the guidelines established by the Public Health Agency of Canada and local authorities.

We look forward to seeing you again in stores soon. In the meantime, we’d like to thank you for your understanding during this period.

For more information, please consult our FAQ page.

Please take care of yourselves and your loved ones. Together, we will come out of this stronger and united!


President

Eric Knafo

President

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