Returns & Exchanges

EXCHANGE & RETURN POLICY

If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 7 days of delivery or pick-up, upon presentation of the original receipt. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment.

If your merchandise has arrived damaged, please contact us as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest! If your order was placed and/or picked-up in-store, please contact your nearest store location to proceed with your inquiry.

Customers are responsible for applicable delivery fees for the return or exchange of a mattress, unless the mattress has a manufacturing defect. Returns or exchanges do not apply on mattresses that are abused, stained, soiled or otherwise unsanitary. Returns or exchanges of mattresses cannot be processed in-store.

FEDEX GROUND DELIVERY

Items shipped via FedEx Ground may be returned or exchanged in-store. The unused item must be returned in its original condition and packaging. Please visit your nearest  store location within 7 days of delivery with your invoice and a sales associate will gladly assist you.

In-home delivery

Our in-home delivery service is offered for purchases made in-store and online. The unused item must be returned in its original condition and packaging. Please note that delivery fees are non-refundable. Customers are responsible for any applicable delivery fees and return packaging.

Please contact your nearest store location within 7 days of delivery to arrange a return or exchange for in-store purchases. To arrange a return or exchange for an online order, please call us at 1-877-721-3787.

WARRANTY POLICY

Our products carry a one-year warranty covering manufacturing defects. The warranty applies only to a household use of our products. The warranty does not cover regular wear and tear, discoloration due to exposure to light, misuse, shrinkage or pilling of materials, or abusive wear. The original receipt is required for all claims.