Returns & Exchanges
EXCHANGE & RETURN POLICY
Last updated: March 25, 2020.
To ensure the safety of our customers and delivery teams, all exchanges and returns have been temporarily suspended*.Pending requests will be processed once we are cleared to resume regular practices by local authorities.
*As the COVID-19 situation continues to evolve, we reserve the right to make any necessary changes to this policy without prior disclaimer. We will continue to adapt our practices based on the guidelines established by the Public Health Agency of Canada and local authorities.*
If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 7 days of delivery or pick-up, upon presentation of the original receipt. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment.
If your merchandise has arrived damaged, please contact us as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest! If your order was placed and/or picked-up in-store, please contact your nearest store location to proceed with your inquiry.
Customers are responsible for applicable delivery fees for the return or exchange of a mattress, unless the mattress has a manufacturing defect. Returns or exchanges do not apply on mattresses that are abused, stained, soiled or otherwise unsanitary. Returns or exchanges of mattresses cannot be processed in-store.
FEDEX GROUND DELIVERY
Items shipped via FedEx Ground may be returned or exchanged in-store. The unused item must be returned in its original condition and packaging. Please visit your nearest store location within 7 days of delivery with your invoice and a sales associate will gladly assist you.
Our in-home delivery service is offered for purchases made in-store and online. The unused item must be returned in its original condition and packaging. Please note that delivery fees are non-refundable. Customers are responsible for any applicable delivery fees and return packaging.
Please contact your nearest store location within 7 days of delivery to arrange a return or exchange for in-store purchases. To arrange a return or exchange for an online order, please call us at 1-877-721-3787.
All STRUCTUBE products carry a one (1) year warranty unless otherwise specified. Valid from the date of delivery or pick-up. The warranty applies to manufacturing defects resulting from residential use only. Our products are not intended for commercial nor industrial use. This guarantee does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials and stains. Products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee. This guarantee does not apply if the product has been placed outdoors or in a harsh environment. This guarantee does not cover consequential or incidental damage. The original receipt is required for all claims and is non-transferrable.
You may have consumer rights under applicable federal and or local law that supersede aspects of this warranty. This warranty does not, in any way, supersede the rights given to you by law. As such, these exclusions or limitations may not apply to you.