Frequently Asked Questions

ORDERING & PAYMENT
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  • It is safe to provide my credit card and personal information online?

    It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.

  • What are the accepted methods of payment?

    We accept PayPal, Visa and MasterCard.

  • What is your price adjustment policy?

    Price adjustments will be granted within 14 days of delivery or pick-up of your merchandise, upon presentation of the original receipt. Certain conditions and exceptions may apply.

  • When will my order be invoiced?

    Your order will be invoiced as soon as it has been placed.

  • Will I receive a confirmation for my order?

    An order confirmation will be sent to you once your order has been placed.

  • What happens if a product is unavailable?

    If an item is temporarily unavailable, you can still place an order for it. We will contact you once all the items in your order are available and ready to be shipped.

  • Do your products come ready-to-assemble?

    In order to provide our customers with quality products at great prices, many items are ready-to-assemble. A large majority of hardwood home furnishings come flat-packed, for ease of transportation at reduced costs.

  • Can I change the fabric or building materials of a product?

    Our carefully designed collections are only offered in the materials, sizes and colors displayed on our website and in our stores.

  • Can replacement parts and hardware be purchased?

    Replacement parts and hardware are available for purchase for certain products. Please contact us for additional information.

  • Are the colours portrayed on the website accurate?

    Our team works exceptionally hard to display product colours and textures accurately. However, relative inconsistencies may exist from one display monitor to another.

SHIPPING & DELIVERY
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  • Do you offer international shipping?

    We currently only ship to Canada and the United States (excluding Alaska, Hawaii, U.S. territories or APO/FOP addresses).

  • What shipping options do you offer?

    We aim to deliver our products in a timely and economical manner. Accessories and smaller items ship via FedEx Residential Ground. Larger, heavier items are shipped via our in-home delivery service. Please visit our Shipping & Delivery page for more information.

  • How much are shipping fees?

    Shipping fees vary by product and by delivery destination, which can be determined by entering your postal code when viewing your shopping cart.

  • Can my order be shipped to a PO Box?

    Given the nature of our product offerings, we cannot ship to PO Boxes.

  • How can I check the status of my order?

    Log in to your Structube account to check the status of your order.

  • How can I modify or cancel my order?

    Please contact us as soon as possible if you change your mind and decide to cancel or modify your order. We will be happy to provide you with suitable options based on the status of your order. Additional fees may apply to modifications being made to an order that has already been scheduled for delivery.

RETURNS & EXCHANGES
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  • What is Structube’s return policy?

    If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 7 days of delivery. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment.

    Customers are responsible for applicable delivery fees for the return or exchange of a mattress, unless the mattress has a manufacturing defect. Returns or exchanges do not apply on mattresses that are abused, stained, soiled or otherwise unsanitary.

  • How can I return merchandise?

    To arrange a return or exchange of your product, please call us at 1-877-721-3787. Please note that additional shipping fees may apply.

  • What should I do if my merchandise arrives damaged or defective?

    Please contact us as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest!

  • What is your warranty policy?

    All STRUCTUBE products carry a one (1) year warranty unless otherwise specified. Valid from the date of delivery or pick-up. The warranty applies to manufacturing defects resulting from residential use only. Our products are not intended for commercial nor industrial use. This guarantee does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials and stains. Products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee. This guarantee does not apply if the product has been placed outdoors or in a harsh environment. This guarantee does not cover consequential or incidental damage. The original receipt is required for all claims and is non-transferrable.

    You may have consumer rights under applicable federal and or local law that supersede aspects of this warranty. This warranty does not, in any way, supersede the rights given to you by law. As such, these exclusions or limitations may not apply to you.

    Extended warranty on leather furniture

    In addition to our standard warranty, leather products carry an extended guarantee of five (5) years on the leather cover and ten (10) years on the frame. Valid from the date of delivery or pick-up.