Returns & Exchanges
What is Structube’s return policy?
If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 7 days of delivery. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment.
Customers are responsible for applicable delivery fees for the return or exchange of a mattress, unless the mattress has a manufacturing defect. Returns or exchanges do not apply on mattresses that are abused, stained, soiled or otherwise unsanitary.
How can I return merchandise?
To arrange a return or exchange of your product, please call us at 1-877-721-3787. Please note that additional shipping fees may apply.
What should I do if my merchandise arrives damaged or defective?
Please contact us as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest!
What is your warranty policy?
Our products carry a one-year warranty covering manufacturing defects. The warranty applies only to a household use of our products. The warranty does not cover regular wear and tear, discoloration due to exposure to light, misuse, shrinkage or pilling of materials, or abusive wear. The original receipt is required for all claims. Warranty is non-transferable and not valid for cash or cash equivalent.